Refund Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Rowy Hardware’ relationship with you in relation to this website. The term ‘Rowy Hardware’ or 'us' or 'we' or ‘our’ refers to the owner of the website whose company registration number is ( 1005103-W ). The term 'you' refers to the user or viewer or visitor of our website.

Thank you for choosing Rowy Hardware Sdn Bhd as your preferred e-commerce web store. We strive to provide high-quality products and services to our customers, and we want you to be satisfied with your purchase. However, we understand that sometimes you may need to return or exchange an item. To help you understand our refund policy, we have established the following guidelines:

• 1. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the item within 3 days of receipt for a full refund, minus any shipping and handling charges. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. We reserve the right to refuse any returns that do not meet these requirements.

• 2. Exchanges

If you received a defective or damaged item, we will replace it with the same item at no additional cost. If you received an incorrect item, we will exchange it for the correct item at no additional cost. To initiate an exchange, please contact our customer service team within 3 days of receipt.

• 3. Refund Processing

Once we receive your returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider.

• 4. Return Shipping

You are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect. 

• 5. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time, without prior notice. Your continued use of our website or services after any such modification constitutes your acceptance of the new refund policy.

• 6. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team.

Thank you for taking the time to review our refund policy. We are committed to providing a fair and transparent refund policy that protects the best interests of our customers and our company.